Our services

Customer Service

If you don’t have customer service, you simply don’t have a business. You need to have constant connection with your customers in order to put you above your competition. Never miss an opportunity to take care of the people that take care of you.

Business Branding

For some people trying to come up with a concept for your business identity can be very daunting. Having someone from the outside looking in can be the perfect setting for creating your official brand. Let a graphic designer help you bring your image to life.

  • Individual rate packages available

Email Management

Are you needing someone to be your daily inbox organizer? Let us respond to customer service related inquiries and/or prioritize in order to keep on top of all potential and existing customers.

Basic Bookkeeping

We offer basic bookkeeping of your day-to-day financial transactions and information pertaining to a business. We will ensure that your records of individual financial transactions are correct and up-to-date. Keeping accurate accounts will aid in the efficiency of your business and tackle half the battle for your Accountant.

Business Startup

Do you have a business idea but have absolutely no idea where to start? Need a hand bringing your ideas to fruition? Let us help you get all the necessary pieces put together so you can see your dream become reality.

Schedule Management

Our job is to keep your business organized and efficient by scheduling of employees, appointments, service calls, conference calls, travel and leisure activities to ensure prompt professional service. Dispatch services are also available for Clients that require fleet management.

Administration

A wide variety of administrative tasks including but not limited to data entry, creating and/or maintaining databases, proofing, word processing, file creation and other tedious tasks that no one wants to do on a repetitive basis.

Invoicing & Collections

You do the work and leave us to draft up your invoices, deliver and collect payment on the terms that you require. Ongoing follow up collections is included in this service for a period of six months at a flat rate per file.

Customer Relationship Management

Customer retention is the key to success and hard work. Happy customers give you repeat business and favourable referrals. Keeping detailed reports on each relationship in your business is what builds solid foundations for continued success and sales growth.

Website Design & Management

Building an online presence that stands out from your competition is key, and having someone to keep the content and cycling of your website is absolutely necessary in today’s world of technology. Whether you are looking for something simple and static, or more complex with constant feeds and updates, we have you covered.

  • Individual rate packages available

Social Media Management

Whether you are online already or not, if you are not efficient in keeping your updates consistent and current, you run the risk of losing out on potential business with your viewers and/or readers. From Facebook to Twitter to LinkedIn and beyond we can assist you in creating your accounts and keep a schedule for adding fresh feeds as often as you would like.

  • Individual rate packages available here
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What else do we provide

Online Billing

We have a no hassle solution for payment of our services. We accept PayPal or bank transfer which allows Clients to use a variety of methods in which to complete their contract services with us. We work with each Client uniquely for their situation and therefore in-house Clients may also pay by cash or cheque.

Dedicated Project Manager

With every project/task you will be given a dedicated project manager to ensure only one line of communication and a single go-to Consultant.

Online Client Office

Every Client will receive their own online office where all projects/tasks will be received and discussed with your dedicated project manager.

Global Availability

The advantage to having a VA is that you can be from anywhere in world and still contract our services. We work a variety of hours on any given day and aim to respond to all requests within 24 hours. Currently all contract work is available in English speaking and writing only.

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What Our Clients Say

I honestly don’t think there is anything that she can’t do. I present the problem, she delivers the finished product. It has been a very productive three years with her help.

S. Phillips Multiple Business Owner

I can’t say enough good things about Traci. Professional. Efficient. Personable. I’m a small business guy and can’t afford the full-time staff, but who needs staff when you can just have someone a few times a month! Highly recommend.

D. Debes Small Business Owner

When it comes to website design and maintenance I have no idea what I’m doing. Having Traci take care of it for me has been such a HUGE blessing in disguise. She listens to what I need and knocks it out of the park every time. Thank you for everything.

D. Schwab Bears'n'Buddies Canada
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